Appointment Cancellation Policy

We kindly ask that if you wish to cancel your appointment that you give us at least 48 hours notice. Any deposits given for services (e.g. Brazilian Blow Dry) will be lost if 48 hours is not given.

This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours’ notice are difficult to fill.

Lateness Policy

If for any reason you are running late for your appointment, please call us on 01895441277.

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 10 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.

Deposits for Appointments

We are sorry we have to take deposits for appointments at Scarlett Olivia Salon. All of our talented team are self-employed and ‘No Shows’ to appointments really impacts their income.

There is a £50 deposit payable for all colour application appointments of 60mins.

Deposits will be deducted from your bill in the salon. Deposits are fully refundable / transferable if 48 hours’ notice is given for any cancellations. Please see our lateness policy as deposits will be forfeited if you are past the cut off time to carry out your appointment.

Service Satisfaction

If after your appointment you are not satisfied with your service, we ask you to please contact the salon within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client. If you have simply changed your mind or if you return after the 7 days, normal charges will apply. If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.

No Shows

In the event you do not show up to your appointment, you will lose and deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.

Skin Testing

If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. At Scarlett Olivia Salon we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and well being.

It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation – this is a risk that we are not willing to take.

Gift Vouchers

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 6 months from the purchase date. Gift voucher are redeemable in salon only against services. If change is required, this will be given in the form of a credit on your profile at the salon to be redeemed on your next visit.

Plus Ones

If you require a chaperone to accompany you to your appointment, please let our front of house team know. We are a small salon with limited space for our clients to relax if you anticipate someone accompanying to the salon please notify us in advance.  We are a family friendly salon so children are welcome if accompanied by a parent or guardian, however we do insist that the parent or guardian keeps a close eye on their children ensuring that their behaviour does not disrupt any other client trying to relax in the salon.  We also ask that children do not put their feet on, climb on or eat/drink in the seating area.  Children must be accompanied by an adult at all times including being chaperoned when using the toilet or bathroom facilities.   

Personal Belongings

While the Scarlett Olivia Salon team will always endeavour to keep your personal belongings safe and undamaged we cannot accept any responsibility for loss or damage of your personal possessions while on the premises. We do take every precaution possible to protect your clothes from colour but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided. 

Extra Long & Thick Hair

We kindly ask that you let us know at the time of booking your appointment if you are a real-life mermaid and have extra long hair or thick hair as we may need to book extra time on to your appointment to achieve your desired look. If you do not tell us and our standard appointment time is not long enough we will have no choice but to reschedule your appointment and you will lose any deposit paid.

Please be aware that there is an extra charge for long/thick hair of £20 per service. This is purely because we have to book out more time and use extra product in the hair.